How do I get help?

Billing Support
08:30-18:00 | Mon-Sat 
Whatsapp Text | +27 76 695 3112

You can also open a support ticket by going Here

or by emailing for technical or billing support, using the email address you signed up with.
If you do not use the email address you signed up with, we will still get your ticket but the response will not be prompt as the ticket will not be marked high priority by our ticket system.

If by chance you happen to obtain a staff member’s phone number, Skype, Facebook or personal email it will not be considered a legitimate support ticket and you can not submit a complaint or complain that you got no or bad support if you do not have a support ticket reference number.

Contacting staff on a personal level outside of the methods mentioned above is not considered Purple Umbrella official support.

Getting Technical Voice Support from Purple Umbrella must be booked in advance and no passwords or usernames can be given over the voice support call at all.

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